Case Manager - SSVF

Job Description

The Shallow Subsidy Case Manager will provide shallow subsidy, homeless prevention and rapid re-housing services to low-income veteran households through the Supportive Services for Veteran Families (SSVF) grant. The primary focus of the position will be implementing the Shallow Subsidy initiative and developing best practices related to Shallow Subsidy. The SSVF Program follows the Housing First model and philosophy. The Case Manager will utilize best practices and keep a client-centered focus at all times. The Case Manager will assist veteran households, working with a sense of urgency, to maintain or obtain permanent housing with a goal of achieving housing stability. The Case Manager will work to empower and stably house low-income veterans within the St. Louis City, St. Louis, St. Charles, Lincoln, Warren, Jefferson, Franklin, St. Francois and Washington Counties. The salary range is $36,500 to $40,000 per year.

•    Provide consistent case management services to min. of 50 low-income veteran clients within 2-year period
•    Develop, implement and revise 90 day and 2 year housing stability plan with veteran clients
•    Provide case management as it pertains to housing stability plan
•    Monitor income changes and assist with budgeting on quarterly basis
•    Complete monthly home visits
•    Foster wellness and independence
•    Engage participants and assess individual needs, preferences and strengths
•    Assist participants in locating or maintaining permanent housing
•    Make appropriate referrals to identified needed services
•    Act as liaison with property owners and other community stakeholders
•    Collaborate with agencies providing services to participants, including community, government and VA
•    Participate in weekly case management meetings
•    Maintain paper files and complete daily and monthly departmental paperwork
•    Demonstrate empathy and flexibility in responding to needs and requests of clients
•    Attend professional trainings and conferences as needed
•    Up to 90% of time in the field
Develop the Wrap-Around Support
•    Assess client’s strength, desires and immediate/long term needs
•    Establish family and natural supports that exist in community
•    Receive input from ICM team members regarding employment and housing, mentoring, substance use and other immediate/long term needs
•    Document all referrals or services provided to client into the ECM
•    Daily updates to electronic files of client in ECM including any type of contact with services, internal or external referrals made on behalf of client
Provide Case Management
•    Adhere to strategies and goals outlined in Individual Housing Plan
•    Assist team members to address client needs by providing transportation, clothing, furniture, food, hygiene kits, job referrals or other necessary referrals (mentoring, substance use, mental health, advanced training opportunities, etc.)
•    Coach client to make solid, well-informed decisions
Perform Outreach by
•    Refer client to additional resources to address other service needs i.e. legal assistance, VA benefits, community substance use counseling etc.
•    Research additional benefits available to enhance current services
•    Engage client’s family and natural supports within community setting, when feasible and desired by client
•    Participation in at least one Agency Sponsored Fundraising event per year
•    Other duties as assigned by SSVF, Shallow Subsidy Coordinator

•    Requires Class E Driver License (MO residents only)
•    Requires reliable transportation
•    Requires valid and current auto insurance
•    Work a minimum of 37.5 hours a week


•    College degree required
•    BSW or related field preferred
•    Minimum 1-2 years’ experience working with individuals with mental illness preferred
•    Knowledge of housing and other supportive services resources
•    Interest in helping veterans reach their full potential
•    Ability to work well with wide range of people in various settings
•    Excellent computer skills
•    Ability to process large amounts of data
•    Ability to handle confidential information
•    Ability to remain calm in stressful situations
•    Ability to manage large caseload
•    Ability to perform effective case management
•    Ability to follow, understand and meet grant requirements, including paperwork
•    Ability to engage and work with community agencies and programs

•    Reports to Shallow Subsidy Coordinator
•    Works in partnership with Manager and Coordinators of SSVF
•    Works with other ICM Staff
•    Develops relationship(s) with client family and natural supports
•    Works with other Employment and Veteran Services Departmental staff
•    Works with Staff in other St. Patrick Center (SPC) Programs
•    Networks with federal, state and local agencies

•    ECM computer tracking systems
•    Various programs throughout the SPC Partnership Center
•    Client records and reports
•    Vouchers for transportation, clothing, food, furniture and other needs
•    Dress for Success room and emergency food pantry
•    Other resources as needed and identified

• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days

• Learning and development resources
• Flexible Workplace Policy
• And much more!

Type: Full-time
Pay: $36,500.00 to $40,000.00 per YEAR

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St. Patrick Center

At St. Patrick Center, we’re one of Missouri’s largest providers of housing, employment and health opportunities for people who are homeless or at risk of becoming homeless. We take an action-based approach to service and offer nationally recognized programs that assist more than 8,000 people each year. Our mission, at its core, is to help individuals and families move from homelessness to independence in dignified, cost-effective and permanent ways. This approach transforms our clients as well as our entire community. For more information about our organization, please visit

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