County Case Manager

Job Description

The County Case Manager, as part of the Emergency Rental Assistance Program (ERAP), will utilize wrap-around philosophy and techniques to assist single adults or families who are at an imminent risk of homelessness to obtain self-sufficiency and stability with housing in the community. The case manager will meet with clients to identify family and natural supports within the community, collaborate with clients and other community providers to assist with housing stability and maintain permanent housing within the community.

Identify family and natural supports
• Conduct multiple interviews with clients to develop an Individual Service Strategy (ISS) and Housing Stability Plan
• Assist with housing placement based on the desires of each client
• Work with clients to address long-term financial stability needs
• Work directly with clients who require therapeutic interventions
• Make in-home visits to observe progress indicators of each client
• Coach clients in learning the skills for problem solving and long range planning
• Make appropriate referrals St. Patrick Center (SPC) Programs and/or SPC Agency Partners
• Completion of goal attainment indicators outlined in the grant and the ISS/ Housing Stability Plan
• Completion of departmental goals of case management as outlined by grants

Develop the Wrap-Around Support
• Assess the strengths, desires and immediate/long term needs of each client
• Develop or contact family and natural supports which exist in the community
• Collaborate with the Wrap-Around Team that is developed

Document all referrals or services provided to client into the Unite Us and Case Worthy
• Complete daily and monthly departmental paperwork
• Daily update to electronic files in Unite Us/Case Worthy to include types of contact with clients, services or internal/external referrals made with each client

Provide Case Management
• Adhere to the strategies and goals outlined in the ISS and Treatment Plan
• Assist team members in addressing the needs of clients by providing (e.g. transportation, clothing, furniture, food, etc.), hygiene kits, job referrals or other necessary referral (e.g. mentoring, substance abuse, mental health, advanced training opportunities, etc.)
• Ability to communicate effectively and build rapport with landlords in order to be able to advocate for clients
• Coach clients to make solid and well-informed decisions
• Ability to prioritize and manage multiple tasks at a time.

Perform Outreach
• Refer client to additional resources to address other service needs
(i.e. legal assistance, VA benefits, community substance abuse counseling etc.)
• Research additional benefits available to enhance service being provided
• Engage the client, the family, and natural supports within the community setting
• Any other duties assigned by the Manager


• BSW or Bachelor's Degree in related field preferred
• At least 1-2 years of experience working with individuals with mental illness preferred
• Knowledge of housing and other supportive service resources
• Available to work a minimum of 37.5 hours a week
• Reliable transportation is required

• Ability to work well with a wide range of people in various settings
• Excellent computer skills and the ability to process large amounts of data
• Ability to handle confidential information
• Ability to remain calm in stressful situations
• Ability to manage a large caseload
• Ability to perform effective case management
• Ability to follow, understand and meet grant requirements including paper work
• Ability to engage and work with community agencies and programs

• Reports to Program Support Manager
• Works with other ICM staff
• Develops relationship(s) with client family and natural supports
• Works with other Employment and Veteran Services Departmental staff
• Works with the staff in other SPC programs
• Networks with federal, state and local agencies

• Unite Us/Case Worthy computer tracking systems
• Various programs throughout the SPC Partnership Center
• Client records and reports
• Vouchers for transportation, clothing, food, furniture and other needs
• Dress for Success room and the emergency food pantry
• Other resources as needed and identified

• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days
• Learning and development resources
• And much more!

Type: Full-time

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St. Patrick Center

At St. Patrick Center, we’re one of Missouri’s largest providers of housing, employment and health opportunities for people who are homeless or at risk of becoming homeless. We take an action-based approach to service and offer nationally recognized programs that assist more than 8,000 people each year. Our mission, at its core, is to help individuals and families move from homelessness to independence in dignified, cost-effective and permanent ways. This approach transforms our clients as well as our entire community. For more information about our organization, please visit

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