Floating Case Manager

Job Description

The Floating Case Manager will serve as part of a four person team that supports critical needs of clients and programs in the agency. The Floating Case Manager is responsible for providing direct client service on a temporary basis during times of vacancy within any agency program. The case manager will float from one program to another as assigned by the Senior Director depending on the need. Direct services provided will vary by program so familiarity of St. Patrick Center programs is a plus, knowledge of case management and experience working with individuals who are homeless is required.

RESPONSIBILITIES
Service Provision
• Conducts comprehensive, ongoing assessments of program participant’s mental illness, physical health, housing status and other relevant needs where appropriate
• Provides direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stresses
• Assists clients using strengths and preferences to create short and long term housing and financial stability goals
• Refers clients to appropriate community agencies, assisting clients when needed
• Acts as liaison and consults with community agencies and program clients to maintain coordination in the treatment process
• Develops and updates monthly a housing stability plan with all clients that include input from other treatment providers, family members and community supports as applicable
• Assists clients with financial stability, including but not limited to obtaining employment, and/or government benefits
• Provides outreach services as necessary to clients when appointments are missed or appear to disengage in services by using a variety of methods to discover interference with housing stability
• Creates budget plan with all clients, updating plan when housed as necessary due to changes in income and/or expenses
• Reviews and/or prepares check requests and gathers supporting documentation for client support services
• Makes in-home visits to observe indicators of the client’s progress, assess risk and coach clients in learning the skills for problem solving, crisis planning and long range planning
• Provides retention follow ups with clients for 6 months after exiting program
• Make appropriate referrals to St. Patrick Center programs and community service providers as needed
• Utilize and coordinate housing efforts with case managers and other staff at St. Patrick Center and in the community
• Special projects
• Other duties as assigned
Data Entry and Tracking
• Maintains and closely monitors detailed records of client services/expenditures to prevent over or under spending of funds.
• Maintains and updates paperwork of required documentation in client paper and electronic files daily
• Accurately enters all client activities and provided services in Case Worthy and HMIS client tracking systems within 1 business day of activity/service
• Complies with HIPAA regulations
St. Patrick Center and Community Relations
• Fosters strong working relationships with community based organizations and partner agencies
• Provides consistent communication with other organizations and partner agencies to ensure coordination of services
• Maintains database of current and community partners
• Participates in team meetings and communicates individually with team members between meetings in order to coordinate services and generate ideas to help clients achieve their housing goals
• Provide staff training for new team members

DIRECT REPORTS
None

KNOWLEDGE AND EXPERIENCE
• Bachelor’s Degree in Human Services, Counseling, Social Work or related field (Master’s Degree preferred)
• Experience of 3 to 5 years working with individuals who are homeless or socially/economically disadvantaged required
• Case Management experience strongly preferred
• Assisting with housing placement and landlord development activities preferred
• Understanding of mental illness and substance use
• Experience with wrap-around services preferred
• Experience in conducting home visits
• Knowledge and understanding of area/community resources to provide appropriate referrals
• Knowledge of federal, state, and agency HIPAA policies
• Working knowledge of St. Patrick Center programs
• Experience developing collaborative treatment plans, housing stability plans, financial stability plans
• Working knowledge of Microsoft Office and data entry experience
• Working knowledge of landlord-tenant laws and rights
• Reliable transportation required

SKILLS AND ABILITIES
• Work with ethical integrity and treat people with dignity and respect
• Maintain confidential information
• Ability to work with a diverse population
• Ability to collaborate with colleagues, volunteers, and community providers while demonstrating the philosophy and values of St. Patrick Center
• Exhibits excellent verbal, written and interpersonal communication skills
• Ability to set strong personal boundaries
• Values and contributes to team building
• Keeps team and others adequately informed regarding client relations
• Flexibility and ability to work in a variety of programs for short periods of time

RELATIONSHIPS REQUIRED
• Reports to Program Support Manager
• Works with all staff at St. Patrick Center
• Assists clients with treatment planning, housing and financial stability
• Works with landlords
• Networks and establishes working relationships with federal, state and local agencies

BENEFITS
• Medical, dental and vision insurance
• Paid life insurance
• Long-term disability insurance
• Flexible spending account
• 403b with company match
• Holiday pay
• Paid time off (self-care days, birthday and personal day)
• Paid paternity and maternity leave
• Paid sick days
• Wellness perks
• Employee appreciation days
• Learning and development resources
• And much more!

Type: Full-time

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About
St. Patrick Center

At St. Patrick Center, we’re one of Missouri’s largest providers of housing, employment and health opportunities for people who are homeless or at risk of becoming homeless. We take an action-based approach to service and offer nationally recognized programs that assist more than 8,000 people each year. Our mission, at its core, is to help individuals and families move from homelessness to independence in dignified, cost-effective and permanent ways. This approach transforms our clients as well as our entire community. For more information about our organization, please visit www.stpatrickcenter.org.

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