Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Is responsible and accountable for tasks delegated.
Answers phone(s) on Unit and manages calls appropriately. Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse. Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN. Refers all calls from physicians to appropriate nursing staff.
Uses systems to assist with the processing of orders. Verifies ADT information. Uses manual system when computer is down.
Answers PTS and keeps station ready and available. Retrieves meds and supplies and delivers to proper place/person. Reports maintenance problems immediately.
Maintains inventory of Unit supplies. Orders non-stock items as directed. Orders stock items to maintain par level. Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
Supports unit during computer downtime. Obtains downtime kit as appropriate.
Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
Answers nurse call console and refers patient calls to appropriate person.
Completes additional tasks on individual Units per standards/procedures or Supervisor instructions.
Functions with awareness of and applies safety principles/standards as defined by Hospital, including, environmental and employee issues. Reports incidents, work related injuries, unsafe equipment or environment to supervisor or other appropriate person.
Functions with awareness of and applies infection control principles/standards as defined by Hospital. Keeps work area neat, clean and orderly.
Maintains confidentiality of patient/hospital information.
Follows Nursing Department/Unit specific standards/policies/procedures/protocols/ guidelines.
EHR/EMR computer skills, Telephone etiquette, Office equipment skills, Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management
A Fully Integrated Health System.