Customer Service Specialist

Job Description

We’re brand professionals with a unique combination of business smarts, forward thinking and creative passion for building beautifully crafted brands and delivering compelling marketing projects. Our marketing team has years of experience, we’ve been bringing storytelling, strategy and innovative campaign marketing designs together, to devise approaches specific to each client.

We are growing rapidly and looking for a motivated, coachable self-starter to join our team and grow with us!

What you’ll do

  • Handle customer interaction ensuring our Customers get an exceptional level of service.

  • Ensure members are achieving desired service levels, providing regular performance feedback.

  • Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.

  • Enter appropriate and correct data into our systems and applications.

  • Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.

  • Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.

  • Ensure all communication with customers is professional and meet our standards.

  • Investigate customers' problems and solutions.

What does The Lux Way do differently?

  • We have an in-depth and intensive training curriculum that will provide you with the tools needed to master the sales cycle from start to finish. ALL TRAINING IS PAID.
  • A healthy work/ life balance with a Monday to Friday schedule. NO WEEKENDS!
  • Work in a fast paced and positive environment that fosters friendly competition and camaraderie.
  • Plenty of potential for growth and career advancement at a stable company.

What do we offer?

  • Fully paid health insurance.
  • 401k with a company match

Job Type: Full-time

Pay: $44,000.00 - $51,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay
  • Commission pay

COVID-19 considerations:
We utilize a state of the art air filtration system. There are daily temperature checks. Masks and hand sanitizer are provided.

Ability to commute/relocate:

  • Jersey City, NJ 07311: Reliably commute or planning to relocate before starting work (Required)


  • Event Management: 1 year (Preferred)

Work Location: One location

Type: Full-time

Apply Now

The Lux Way

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