Visitor Information Assistant

Job Description

Duties & Responsibilities:

• Provide general information, directions, and other forms of assistance to visitors.
• Understand and maintain ongoing knowledge of Arlington National Cemetery

• An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service.
• VIA personnel assigned to the Information Desk at the Welcome Center must have the following:
Basic computer skills, the ability to operate kiosks and basic office equipment, the ability to communicate clearly in written electronic mail (emails).

Security Requirements:
• Public Trust or Secret

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract

Physical Requirements: This position requires employees to be able to: stand, for long periods of time, walk, sit, bend, reach, stoop, and squat
Communication: Requires excellent customer service skills, via telephone and face to face communication, must be fluent in the English lanaguage both, in written and oral communication.

Type: Full-time

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Trust Consulting Services Inc.

Trust Consulting Services, Inc. (Trust) is a professional services firm with core capabilities in acquisition management, program management, financial management and IT systems and networking.

Trust is a certified 8(a), HUBZone, and SDVOSB business.

We have offices in DC, Arizona, Illinois, Michigan, Georgia, and Kansas.

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