Regional Operations Manager (Denver, CO)

Job Description

Job Title: Regional Operations Manager
Department: Operations
Reports To: VP of Operations
FLSA Status: Exempt

SUMMARY: The Regional Operations Manager coordinates all regional administrative functions,
enforces corporate policy, procedures, and operating systems for Regional Operations and Managerial
Teams. Creating, maintaining, and nurturing the relationship with our customer(s) will also be critical to
this role. The Regional Operations Manager will need to have the foresight to mitigate potential issues
that could arise with the customer: planning for staffing at all assigned locations, damages and safety,
and to mentor key management members to best utilize resources at each location. Advise the Vice
President of Operations of concerns and potential issues as well as the suggested solutions. Strategically
networks with an urgency around company growth opportunities in their region.

IDEAL CANDIDATE:

The ideal candidate will be able to travel up to 25% - 40% of the time, or as needed with business needs.
It is critical for this person to have a strong presence onsite for customer and team member
accessibility, in order to proactively implement operational goals throughout departments. This role is
best suited for someone who can think outside of the box for creative solutions and is ready for an
intense, committed, and exciting experience with constant company growth in mind.

KEY RESPONSIBILITIES:

· Planning and directing staff on a daily basis, advising Operations Managers how to best utilize
their staff
· Developing staff, especially management, by using a supportive and collaborative approach:
assigning accountabilities, setting clear objectives, establishing priorities, and monitoring &
evaluating results.
· Encourage learning & development by ensuring coordination with Human Resources is effective
in order to get relevant and timely training for all associates
· Fostering an environment that promotes commitment to quality and excellence
· Work closely with other functional managers to contribute to the overall success of the Company
· Working knowledge of Scorecard KPI’s to ensure results are on track with Company objectives
· Managing all other logistics and distribution aspects of day-to-day operations at the warehouse
level Nurturing client relationship through daily interaction and building a team that will
produce strong and consistent results

ESSENTIAL FUNCTIONS:

In addition to relevant education and sufficient experience to manage an operational region of the
company, this role will require the following skills:

· Operational excellence
· Strong problem solving ability
· Strong mentoring, coaching experience
· Superior management skills
· Ability to influence and engage direct and indirect reports
· Ability to work well with Directors, Operations Managers, line staff, support departments and
the client(s) management team
· Ability to prepare and present operational data and reports for senior company officials and
client(s)
· High level of computer skills: Excel, Word, Outlook, and Turn Time
· Strong organizational skills
· Ability to handle a dynamic and multi-faceted and demanding environment
· Ability to work well under pressure
· Ability to be adaptable and agile with changing environments Interact and problem solve with
Warehouse Customers, Carrier/Truck Driver Customers and the company Call Center team
members
· Leads by example, including: training and development of new and existing team members to
reach operational performance goals and expectations
· Open attitude with the ability to work varying schedules, including potential nights weekends or
whatever is going to support company success
· Maintains a level of engagement and awareness of operations, even during offsite hours
· Maintains a hands-on and highly engaged approach with team members and customers
· Responsible for reviewing, ensuring accuracy, and approving weekly Payroll items by assigned
deadlines
· Maintains a strong knowledge of UC service offerings, and consistently looks for new ways to
expand business services among our current and future customers
· Takes ownership and responsibility on planning and executing UC business projects and
initiatives as they arise
· Attends or facilitates meetings, including safety, customer, and team meetings on a regular and
consistent basis

QUALIFICATIONS:

· Must be at least 18 years old
· Strives for maximum customer service levels
· Ability lead and work with others within a cohesive team
· Exceptional communicator internally and with our customers
· Ability to obtain and maintain a valid pallet jack certification
· Bilingual in Spanish is a plus
· Must have a DL and pass an MVR

EDUCATION and/or EXPERIENCE

· Bachelor’s degree preferred
· Proficient in Microsoft Office, i.e. Outlook, Word, Excel, and PowerPoint
· Minimum of 3 years’ experience in a warehouse environment
· Minimum of 5 years’ experience in management
· Strong knowledge of OSHA and warehouse safety procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
· Ability to stand and walk for long periods of time
· Ability to lift up to 75 pounds
· Ability to continuously bend, pull, and walk
· Ability to get on and off the electric pallet and/or forklift, as needed
· Ability to manage stress so it’s not outwardly displayed or projected on the team
· Ability to work in a loud, fast-paced environment with close proximity to other people
· Ability to work in cold and/or dry environment, or any combination of both throughout the shift
· Ability to effectively manage multiple operations at one time, with varying roles, responsibilities,
and duties

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Loud, sometimes cold,
hot warehouse environment.

OTHER

· Work hours/Shifts: TBD by Vice President, and heavily determined by business and customer needs
· Programs & Equipment used: Forklift, pallet jack, cherry picker, box cutter, wrap rolls, tape, UC
proprietary software, and Microsoft Suite
· Long hours, weekends, and or consecutive workdays, as required by business needs

COMPANY SUMMARY

3PL Front Line Solutions
Universal Chain is an industry leader in third-party logistics, innovator in supply chain solutions and
authority on operational services and software solutions.
With more than 35 years of partnering with clients ranging from thriving small businesses to Fortune
100 and 500 companies, our dedicated teams of career professionals embody an unwavering
commitment to quality that has helped us build a solid reputation for dependable & superior services.
We pride ourselves on delivering structure, accountability and standardization, all of which is designed
to save our clients time and money. Our Core Values pave the way for success with Integrity, Respect for
People, Quality, and Safety being at the forefront of everything we do. At Universal Chain, we
consistently leverage our success in the warehouse and transportation industry to bring additional value
to our clients by offering competitive pricing and unmatched service that carries over to our passion for
innovation.

Type: Full-time
Pay: $70,000.00 to $90,000.00 per YEAR

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About
Universal Chain Inc.

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