Job Description
Woodlake Addiction Recovery Center is hiring a Remote Patient Support Representative to provide compassionate, prompt, and solution-focused assistance to our clients. This role supports ongoing communication with patients, families, and internal teams, helping clients navigate care access, scheduling, and service inquiries.
Responsibilities:
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Handle inbound calls, chats, and emails from current and prospective patients
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Assist with telehealth access, appointment reminders, and basic troubleshooting
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Document all interactions in the patient support system
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Follow up on patient inquiries or referrals and escalate when necessary
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Provide information on program offerings, insurance coverage, or scheduling
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Maintain a supportive and professional tone with every interaction
Qualifications:
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High school diploma or equivalent
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Prior experience in customer service or patient-facing support preferred
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Strong communication, empathy, and organizational skills
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Tech-savvy, especially with video platforms and online scheduling tools
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Experience in healthcare, addiction services, or behavioral health is a plus
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Reliable internet connection and a quiet, dedicated workspace
What We Offer:
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100% remote position with flexible scheduling options
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Paid training and regular performance reviews
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Health and wellness benefits (for eligible employees)
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Access to employee assistance programs
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Supportive team culture focused on professional growth
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Holiday and sick time off
Type: Full-time
Pay: $47,680.00 to $53,290.00 per YEAR
About
Woodlake Addiction Recovery Center
Woodlake Addiction Recovery Center provides compassionate, evidence-based treatment for individuals struggling with substance use and mental health challenges. Our team is committed to supporting long-term recovery through personalized care in a safe and professional environment. Join us in making a meaningful difference in the lives of those we serve.