Assistant Manager

Job Description

Our mission at Zaxby’s is to consistently create encore experiences that enrich lives one person at a time.

We do that by:

▪️Being Guest Focused – from the design of our dining room to developing menu items, we keep our Guests in the center of everything we do
▪️Developing a Competent Caring Team – we realize our people are our greatest asset. We strive to attract the best because as they grow, we grow
▪️Operational Excellence and Continuous Improvement – we hold ourselves to the highest standards and we are never satisfied with the status quo

We are currently looking for:

Hourly Assistant Managers . . . .

. . . . who are enthusiastic leaders, ready to train, support, and manage a Team that is committed to creating encore experiences that result in lifelong Guests. By treating everyone they encounter – Guests, Team Members, and Vendors - with genuine courtesy and respect, our Managers play an integral role in developing a culture in the restaurant that leads to a positive, uplifting work environment where people can grow and thrive.

As a part of our Zaxby’s family you will:

▪️Have a reasonable 40 - 45 hour work week
▪️Enjoy FREE manager meals
▪️Flexible Scheduling
▪️Paid time off

As a Zaxby’s Assistant Manager you will:

▪️Create a welcoming environment for Guests and Team Members
▪️Oversee inventory control to ensure we consistently provide fresh, hot food with a smile to every Guest while also managing costs
▪️Support the General Manager with scheduling
▪️Communicate well with Team Members and other Managers
▪️Strive for operational excellence in every aspect of the restaurant
▪️Maintain accurate & detailed accounting on all daily paperwork
▪️Develop the talent of our Team Members through ongoing training and feedback
▪️Increase sales and profits through great Team Members by providing ENCORE experiences to our Guests and managing food and labor costs
▪️Always positively represent the Zaxby’s brand


The Assistant Manager reports directly to General Manager, receives direction from the General Manager and Director of Operations, and assists in the direct supervision of 25 - 40 employees. Other responsibilities include, but are not limited to the following:

▪️Increase sales by providing outstanding product and service.
▪️Work lunch, dinner and weekends, monitoring quality of food and service.
▪️Assist in providing Team Members and Team Leaders with the appropriate training.
▪️Purchase food, beverages and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality.
▪️Supervise and motivate Team Members and Team Leaders to perform to their highest of their ability.
▪️Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
▪️Provide leadership by keeping things fun and encouraging enthusiasm and a positive mental attitude and commitment toward Company objectives.
▪️Create an Encore work environment.
▪️Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
▪️Execute all Systems daily to ensure a clean & organized restaurant prepared to deliver quality food and an Encore service.
▪️Utilize all management tools to keep neat, accurate and current records providing the Historical data plan for increased sales and profit.
▪️Operate in accordance with the established performance, profits and operating standards as set out in the operation manuals.
▪️Have a good working knowledge of all equipment which includes proper actions for all maintenance issues and maintaining duties on the monthly list of a unit.
▪️Maintain high standards of service throughout the operational day by demonstrating leadership by example.
▪️To ensure that all team members are fully knowledgeable of the policies and procedures by constantly asking questions, testing and monitoring their performance.
▪️Responsible for ensuring that all new team members develop a strong work ethic.

Type: Full-time

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An alternative to fast food, Zaxby's offers fresh, prepared-at-order chicken fingers, wings, sandwiches and salads. The quick casual restaurant, based in Athens, Ga.-based chain has boomed to more than 500 units in 13 Southeastern states (Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Texas and Virginia) and continues to grow. You're cheerful, efficient, responsible and personally committed to making the world a happier place through delicious chicken!

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