Performance reviews. People love ‘em or hate ‘em. Regardless, they do have a place in any corporation to ensure development and growth, recognition, and even retention. However, not all performance reviews are positive experiences for managers and employees.
For instance, outside of job performance and growth, an employee may have some complaints about other staff members, the overall work environment or other concerns. So, managers should listen carefully, consider how to phrase their comments, be constructive, and provide suggestions on how the issue(s) can be resolved.
According to Hays Specialist Recruitment, there are certain steps managers can take to turn a potential confrontation into easy discussion with ample resolve.
Take “Issues” Head On
Employees are often provided the chance to raise concerns about problems with other employees, complaints of being treated unfairly, or issues with heavy workloads, etc. If this happens, no matter how big or small the issue, Hays suggests that managers should be astute, take the issue head-on, and try to avoid the employee from dwelling too much on the problem at hand.
Find the Source of the Problem(s)
If some of the employee’s comments are surprising, it’s always best to ask them for some examples. It’s also important to read between the lines, and try to get to the source of the issue. Better yet, ask the employee to try and resolve the issue themselves before providing answers to their problems.
Resolve the Issue(s)
One key aspect to remember is it’s not always necessary to decide if the employee is right or wrong. Perhaps try to reach a solution that the employee is happy with. According to the University of Berkley Human Resources, “looking first for needs, rather than solutions, is a powerful tool for generating a win/win option.” This couldn’t further from the truth. Once you understand the advantages of their solutions, you better know their needs and how to meet them.
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