Monthly Archives: August 2018

How Fast Food Restaurants Can Decrease Turnover Rates

You may think that fast food restaurants and high turnover rates are synonymous with one another, which is usually right. However, a few fast food restaurants are bucking this trend and changing their company cultures to ensure that they retain good talent longer.

Hire for Attitude, Train for Skill

Fast food restaurants can take a valuable tip from successful companies, such as Google, and hire employees with good attitudes. Employees that have good attitudes will help improve customers’ experiences, and they are more likely to be happy with themselves, which directly transfers over to work performance.

The primary demographic for fast-food restaurant employees are part-time people and teenagers. It’s easier to groom young employees that have an excellent attitude and train them with the skills they need to succeed in their jobs than it is to try to teach someone that is negative and doesn’t have the desire to succeed.

Opportunities for Improvement

It’s important that fast food restaurants train their employees, retrain them, provide them with certifications and then re-certification. For example, the most successful fast food restaurants that have low employee turnover invest in 100 to 120 hours of training and require certifications for each specific job before employees go on the line. Re-certification is essential – and easy to institute via random drawings and pop quizzes – because people get rusty and can get stuck in ruts. It’s best to keep people on their toes, so their knowledge is up-to-date.

Leaders are Teachers

It may seem silly, but there’s a lot of truth in having good leaders that are teachers. Some companies organize management to read a range of books each month. Management then meets to discuss these books, whether it’s classic literature or the latest business self-help guide. Leaders are teachers, and when a company recognizes them as coaches for the staff, they feel more motivated to do their jobs, and those under them feel and share that same enthusiasm.

Having a culture that treats management well will also help employees aspire to work their way up in a company and become management too.

Some companies wonder if it’s worth training fast food employees and investing valuable time, resources and money in them when most of them will not make a life-long career in the industry. However, consider this point. If you don’t invest in your employees, you will have a high turnover rate, which directly impacts customers’ and their experience with your restaurant.

 

Ninja Gig offers online job applications, which makes it easy for fast food restaurants to reach their target demographic – teens and young adults online and on social media channels. Most of today’s Millennials apply for jobs directly from their smartphones, which is why having customizable online employment applications is necessary for restaurants. Sign up now for a 30-day free trial of our software and make hiring painless!

How to Hire the Best Customer Service Representatives

One job that has one of the highest turnover rates is customer service representatives. Hiring an excellent customer service representative is not hard, but typically, someone who makes a good representative is born and not taught. This makes it critical for companies to have the necessary interview skills to spot an awesome employee in the making or a future dud that needs polite escorting to the door.

Here are some common traits that excellent customer service representative’s share.

  • Eye Contact – Customer service representatives sell the experience of a product or the company. No one wants to buy from someone that doesn’t maintain eye contact. Maintaining eye contact is a common sign of courtesy. This position fields complaints and concerns and customers need to have their feelings validated by having someone give them eye contact. If someone doesn’t maintain good eye contact during an interview, they won’t make a long-lasting customer service representative.
  • Upbeat Energy – Customer service representatives need to be upbeat and have positive energy. If customers are filing complaints, having someone that is upbeat and polite makes a significant difference. If you hire a customer service employee that is down on life and complains to customers, this will translate into bad experiences for customers. Good customer service representatives have a can-do attitude that lets customers know that no matter how bad their problem may seem, it’s fixable.
  • Empathy – Good customer service reps have one thing in common: they have empathetic voices. If someone has empathy and can diffuse customers by making them feel good, it will be a huge benefit to any corporation.
  • Smiling – Whether in person or over the phone, customer service reps need a smile in their voices. To hear whether a candidate has the skills it takes to shine over the phone, make sure to conduct a telephone interview as a hiring prerequisite.
  • Previous Experience – If someone has held several different short-term customer service representative jobs over the years, they may not be a good fit. Studies show that people that love working in a customer service environment will stick with a position for longer, which shows on resumes.

If companies hire the right customer service representative for their organization, they’ll have less turnover, which translates into substantial cost savings for employers.

Ninja Gig offers custom online job applications. These applications are ideal for companies that need to hire customer service representatives but don’t want to deal with the hassle of creating applications. Ninja Gig’s easy to use online employment applications are simple to customize, easy to save and archive, ensuring federal and state paperwork compliance. Sign up today for a 30-day free trial of our software and see how easy hiring can be!

Hiring the Right Nurse for Your Practice

Nurses are on the front line of providing medical care and are often the first and last points of contact. This is why it is important that medical practices and facilities hire the right nurse to ensure quality patient care.

Here are essential tips to ensure that your facility hires the right nurse.

Hire the nurse that is the right fit for your team. Consider the dynamics of the current nursing staff. If you already have several big personalities, consider balancing this with someone who is quieter and more reserved. If you have a team of serious nurses, a bubbly or lighthearted personality might clash with this personality type. You want your nursing staff to work together, but also nurses that bring unique perspectives to their jobs.

Determine nurses character using behavioral questions. While it’s necessary to hire nurses that are highly skilled and educated on paper, it’s equally important to hire nurses that are quick-thinking, collaborative and compassionate towards patients. Using behavioral interview questions, ask prospective nurses how they handled their most recent emergency situation or even how they have dealt with co-worker conflict in the past.

Let nursing candidates ask questions. You want to make sure that the nursing position is a good fit for both the nurse and practice. Make sure that nursing candidates get enough time to ask their questions about the job. If candidates leave interviews feeling overwhelmed, they may not remain interested in the position. On the flip side, if a nurse asks more questions about specific skills for the job rather than focusing on patient load, this may be because he/she needs more experience.

Hire candidates that share the practice’s values. Despite a candidate’s certifications and experience, you need to ensure that a nurse shares your practice’s values. If a nurse is more concerned about promotions and being a supervisor rather than the position she is applying for, this may indicate that he/she is not a good team player and is only looking out for self-promotion.

Hire based on facility needs. Rural and urban area hospitals have very different needs. Urban hospitals typically offer more high-stress situations, requiring nursing staff to be quick and resourceful. Some nurses prefer a high volume caseload, while others prefer to take more time with individual patients. Assess what nursing candidates are looking for because sometimes jobs just aren’t good fits.

When hiring for your practice, it’s important to take your time interviewing qualified applicants to find the right nurse for the position. A qualified nurse is well-rounded and can handle difficult personalities and take charge when needed, but also excels at being a team player.

Ninja Gig offers online job applications. These custom employment applications make it easy for medical facilities to tailor applications to nurses, which in turn helps attract more qualified nursing candidates. Sign up today for a 30-day free trial!

How to Earn Employee’s Respect

Building respect is a two-way street – and one that both employees and employers need to reciprocate. Long ago, it was thought that respect was something subordinate employees were forced to give their supervisors. However, respect is a valuable – and necessary – way for employers to help build rapport in the workplace.

How can companies build employee respect? Ninja Gig will walk you through five essential tips.

  1. Authenticity – Practice being an authentic reflection of the company’s principles and values, while simultaneously having transparency and promoting justice.
  2. Ownership – Make employees understand that management values and deeply respects their thoughts and opinions. By doing this, employees tend to take a form of “ownership” and pride in the company.
  3. Potential – Develop employees’ potential and invest in helping them become better employees. By helping employees develop and achieve their performance goals, they will respect companies more and become more dedicated employees.
  4. Energy – Focus on creating an energized work culture that is positive, with energy that focuses on winning versus defending.
  5. Sacrifices – If sacrifices need to be made to contribute to the majority’s success, these options need to be weighed and tough decisions made.

Earning employee respect is the key to empowering employees. Employees that report feeling respected at work have higher satisfaction rates with their jobs, which equates to long-term retention and less turnover.

Ninja Gig offers the ease of online employment applications. Companies can easily comply with state and federal guidelines regarding maintaining job applications, while also being able to advertise on social media, the internet and other modern-day job sites to help attract the best, most qualified applicants for the job. Sign up now for a free 30-day trial and streamline your hiring processes!

Free software for non-profits!

Hey there everyone, I am using our blog as one medium to announce that Ninja Gig is now free for all charitable organizations listed on Publication 78, and the response has been phenomenal! This is a great opportunity for any charitable organization to use our great software at no expense.

If your organization would like to take advantage of this generous offer, please email me your EIN directly, and I will get you setup ASAP!