Category Archives: Hiring Tips

Employee Success: Why Everyone Wants to Work for Chick-Fil-A

Chick-Fil-A is one of the best fast food restaurants to work for according to their dedicated employees. How does a company create an environment that fosters team building and pride in what they produce? Let’s take a glimpse into the success behind Chick-Fil-A.

The Employees

Chick-Fil-A has a good policy to hire polite, intelligent and hard-working employees. When companies focus on recruiting quality talent, they tend to have employees that get along better and work well as a team. This can also foster long-term friendships, in addition to happier employees that enjoy their jobs. It’s about creating a sense of family on the job.

The Food

This one is more obvious. Why does someone want to work at Chick-Fil-A? Well, the food is a big reason! Not only do they give employees food discounts, but their food is really good! Delicious food, great friends – this combination begets a positive culture that attracts good people.

Customers

The company is big on delivering top-notch customer service and promotes kindness towards one another. Additionally, many Chick-Fil-A locations have regular customers, and when employees and customers enjoy the atmosphere, it creates a better, stress-free working environment.

Growth

The one thing about Chick-Fil-A is that they value their employees and want them to grow and succeed. That’s why the restaurant offers many opportunities for employees to test their leadership skills and earn valuable promotions. Whether an employee starts as shy and learns to find their voice as a team leader, or someone offers emotional support to help create a better team environment, the restaurant is all ears and eyes when it comes to fostering growth amongst its employees.

The Day-to-Day Work

While Chick-Fil-A is a very fast-paced environment, staying busy helps the time fly by. Additionally, the restaurant has different positions, which means that monotony and doing the same repetitive tasks day in and day out are eliminated, helping to keep employees interested and engaged in their work.

Sundays Off

Of course, having Sundays off also helps employees. It’s an excellent way to give everyone a break to focus on their homework, studying, church, families or just decompressing and enjoying a day away. And while many of us moan about not being able to get our Sunday Chick-Fil-A craving fix, the company respects their employees, which speaks volumes.

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Top Recruiting Trends

The art of recruiting is taking a turn, and the focus is on treating candidates more like customers. Companies want to groom and entice applicants because studies show that our current job market is 90% candidate driven. This indicates that companies are not in charge of picking top talent, but good employees will choose the company where they want to work.

This year will see several new recruiting trends. To draw candidates to your organization, consider the following recruiting techniques.

Recruitment Marketing

Recruitment marketing helps companies nurture and attract employees by using recruiting tactics and methods. This includes companies following the latest market trends and being proactive to find solutions to overcome new employment challenges.

Inbound Recruiting

Inbound Recruiting involves a company taking a proactive and continual approach to help attract new candidates into choosing them as their next employer. The primary goal when utilizing inbound recruiting is to attract, convert and engage candidates. Many companies use social media to help accomplish these goals, which are excellent strategies long-term.

Employer Branding

Building an employer brand is an essential component in attracting top tier talent to an organization. Employer branding refers to several different aspects, including a company’s reputation, their overall popularity as an employer and how they value their employees. Research shows that nearly 75% of applicants research a company’s reputation before applying for a position. Companies that have poor reputations can often struggle to attract and retain quality candidates.

Social Recruiting

Social media channels are a popular way to boost job recruitment. This can include Facebook, LinkedIn, blogs, job boards, forums and websites. Staying up-to-date and advertising upcoming or open positions, and using a job management board such as Ninja Gig, are excellent recruiting strategies.

Employee Referrals

One of the best ways to find top talent is to have a company program that supports employee referrals. Employees that are referred to a company take the least amount of time to hire and usually will accept less money, especially if friends boast about a healthy work environment.

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2019 Workplace Trends

As 2019 gains full speed ahead, some new workplace trends will be popping up in companies across America. We want to highlight a couple of these important trends that will define the workplace over the coming several months.

Centralized Communication

Workplaces need a form of centralized communication to ensure that all employees are on the same page. While some companies have tried instant messaging to help curtail overflowing inboxes, reports show that employees feel pressure to respond to instant messages immediately. This also decreases overall productivity and may lead to employees having difficulty concentrating on tasks. While instant messages and other chat applications will not disappear, we anticipate they will take a backseat, and we will see a shift in overall communication within companies.

Work-Life Balance

With the advent of technology and digital tools, many employees can work remotely and set their schedules. However, the push for work-life balance will be a central theme for employees. Companies need to let their teams know that work-life balance is a priority to them to help boost employee morale. In fact, work-life balance comes in third when employees consider essential job security components, with salary and job security coming in first and second. Companies need to set clear expectations and boundaries, and not expect employees to be readily available for work around the clock to help accomplish this goal.

Fast Paced Environments

Just because employees want a better work-life balance does not mean that the pace at which companies expect their employees to work will slow down. In fact, with today’s collaborative work management platforms, templates, automation and other technology, employees can accomplish more in less time. This year will not be about robots and automation replacing employees, but about how these technological advancements can help improve workflow and increase business productivity.

Mentorships

While we focus so much on technology, the human element of business is not forgotten. Young millennials in the workforce define their success by rapidly growing their careers. However, employees that stay with companies long-term have mentors to help them successfully build their jobs. Businesses that pair up younger employees with experienced workers can help to implement a retention strategy that boosts morale and personal growth.

Gender Equality

A hot button topic last year, gender equality will continue to define workplace culture and personal interactions in 2019. One study conducted by Ernst and Young shows that increasing women in leadership positions by 30% helps to boost company profitability by as much as 15%. We anticipate that 2019 will make more headway implementing requirements and mandates to ensure that gender equality becomes an integral part of company culture.

 

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What to Know When Hiring Teens for Restaurant Jobs

The U.S. Department of Labor has a Wage and Hour Division that provides advice and guidance to employers so they can comply with child labor provisions. Many young adults and teens have part-time jobs, but it’s important that employers comply with federal regulations.

Many teens have part-time restaurant jobs. Here are some questions that restaurants need to consider when hiring young adults under the age of 18. If you answer yes to any of these questions, you may be out of compliance.

  1. Will they operate or clean power-driven meat processing machines and slicers?
  2. Will they clean or operate any power-driven equipment, such as bakery machines or dough mixers?
  3. Will they operate, load or unload any compactors or balers?
  4. Will they drive any type of motor vehicle on the job?

Here are some questions that employers need to consider that relate to hiring minors.

Do any workers 16 and younger do any of the following?

  1. Cook? If yes, 14 and 15-year-olds may not cook over an open flame, but only over an electric or gas grill. They may not use pressurized fryers.
  2. Bake? Minors 16 and younger may not perform any baking duties, including weighing, mixing or assembling ingredients or operating convection or pizza ovens.
  3. Handle hot grease or oil or clean cooking equipment? If yes, 14 and 15-year-olds may do these tasks, but they cannot repair power-driven equipment. They may only perform these cleaning tasks if the equipment or liquids are below 100°F.
  4. Load or unload items from a conveyor or truck? If yes, 14 and 15-year-olds may not load or unload items from trucks, tanks, railroad cars, conveyors, boats, planes or any other types of transportation. They may, however, load into motor vehicles items that are light, non-power-driven and are personal related items, such as jackets for job sites.
  5. Working inside a meat cooler or freezer? 14 and 15-years-olds may not work in meat coolers or freezers, but they may momentarily retrieve items from them.
  6. Operate power-driven equipment? Minors may not operate, adjust, setup, repair or clean any power-driven equipment, which may include bread slicers, bagel slicers, lawnmowers, golf carts, trimmers, weed-whackers, etc. They may operate vacuum cleaners, basic office machinery, and devices that relate to serving food, such as dishwashers, popcorn poppers, toasters, coffee grinders and milkshake blenders.
  7. Work on or from ladders? Minors may not perform any work that requires scaffolds, ladders or window washing that requires working from windowsills.
  8. Work during school hours? Minors cannot work during school hours, which are determined by public schools in the area. Even if the minor is homeschooled or attends private school, they cannot be employed during the times when public school is in session. Outside of school hours is acceptable and is defined as before or after those hours, summer vacations, holidays, Saturdays or Sundays. They however, cannot be employed before 7:00 AM on any day.

The U.S. Department has many more requirements that restaurants must comply with when hiring minors and children under the age of 18 to work part-time. An excellent reference, complete with specific tests and requirements is located at https://www.youthrules.gov/for-employers/compliance/restaurant/

 

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How Small Companies Can Attract Top Talent

Big business, such as Amazon, Microsoft and Google woo job candidates with remarkable benefits, perks and brand-name recognition. How can smaller employees compete with corporations for top talent?

 

Instead of having corporation envy, let’s consider all the things that small businesses have that corporations don’t, which will help you put together a plan of attack to recruit the top talent for your organization.

  • Small business is less bureaucratic than corporations, which means there’s more one-on-one interaction with management.
  • Employees have broader job descriptions in small organizations because larger companies define roles that are more specialized.
  • Entrepreneurs treat employees as if they’re an extension of a large family, instead of just a documented number.
  • Flexibility is paramount in small companies, which is something that some employees strongly desire.
  • Smaller companies can tailor positions to candidate’s strengths, especially if they see the potential for growth in someone.

When posting positions, appeal to these traits to attract people that want to work for smaller companies.

  1. Executives will want equity in exchange for the risk of coming on board a smaller company. Consider profit and revenue sharing plans.
  2. For mid-level management, explain that the company has staying power and they have more ability to influence their team.
  3. Entry-level workers will want an opportunity for growth.
  4. Remember to highlight how individual employee’s skills contribute to the success of the business overall.

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Improve Your Recruiting Process NOW

It’s a New Year, which means it’s an ideal time to evaluate your current recruiting process. Many companies struggle to find qualified candidates and then retain them, and while some of this is attributed to a buzzing job market, there are ways companies can improve their chances of keeping candidates long-term.

Job Postings

Your job posting is the first step in the recruiting process. Companies need to explain the position to attract qualified candidates. Instead of only listing experience, training and education, highlight day-to-day activities of the positions, including setting forth 90-day goals for new hires. This will help attract and retain the right fit for the position. Instead of being vague, include the exact types of experience needed to grow in the job successfully.

Get Several Opinions

Instead of only relying on one opinion for a candidate, ask several different key players in the company to weigh in. First, ask them to review the job description and when interviewing the top candidates, ask them to actively participate. The more opinions, the better able each person can under the candidate and see if they are a match for the position.

Test Candidates

Instead of only relying on resumes, test candidates for technical skills. For example, if interviewing for a copywriter, ask them to write a press release or article about a specific topic or if the test is for a salesperson, set up a quick mock sales call. If the test is spontaneous, you can easily see and measure who responds quickly, and who delivers under real-world pressure.

Consistency

Every candidate needs to experience the same recruiting process to avoid discrimination claims. While candidates can undergo different phases of the recruiting process, like only conducting tests or in-person interviews for highly qualified applicants, it’s best to make sure that everyone goes through the process. For example, one applicant shouldn’t have an in-person interview that focuses on work-related questions, while another focuses on personal questions. Consistency is critical when trying to find the right fit for your company.

Growth and Development

It is essential to be open-minded during the recruiting process, as someone can look excellent on paper, but another candidate could have the potential for more growth and development, which would make them a more viable long-term candidate.

 

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Most in Demand Jobs for 2019

The latest list of in-demand jobs for 2019 is here! Here are some of the top highlights and jobs that will dominate the workforce this year and into the next several years.

  1. Home Health Aides – With an aging baby boomer population, it’s becoming more important for home health care. Whether someone is disabled, cognitively impaired or chronically ill, home health aides can assist in allowing people to stay in the comforts of their homes, bathing and dressing clients and even do light errands or housekeeping.
  2. Medical Assistants – The healthcare industry is one of the fastest growing job markets, and experts anticipate that by 2024, medical assistants will grow by 138,900 jobs. Medical assistants are responsible for examining and treating patients that are under a physician’s care, which may include interviewing patients, getting their vitals and documenting information.
  3. Computer Systems Analyst – In our computer and technology filled age, it’s no wonder that IT jobs are still among the fastest growing industries. Computer system analysts are responsible for researching, analyzing and modifying any necessary programming systems, which may include debugging or offering support for companies’ computer systems. This position may also help assist technical writers in writing manuals for installation and operating systems.
  4. Medical Secretaries – Different from medical assistants, medical secretaries provide pre-authorization and certifications from insurance companies for patients, support clinic staff and provide patients with information about procedure costs. They may also type dictation notes, screen callers, answer telephones, greet visitors and relay messages.
  5. Software Developers – Software developers help to design, create and develop software applications, which is a significant market for computers and phone apps. This position usually requires a degree and related area experience.
  6. Market Research Analysts and Marketing Specialists – These careers are increasing in demand because they help analyze and evaluate programs or products to see if there is a market share. It also requires pouring over data to understand customer trends.
  7. Nursing – This field includes nursing assistants, licensed practical nurses, licensed vocational nurses and registered nurses. Nursing as a whole is an expanding profession, especially with Baby Boomers needing age-related care. The only position that doesn’t require a degree and advanced training is nursing assistants. The remaining fields require an associate’s or bachelor’s degree.
  8. Restaurant Cook – The market expects to see 158,900 new jobs for restaurant cooks by 2024 alone! The restaurant business continues to boom, especially with apps such as Yelp, Open Table, GrubHub and Uber Eats gaining traction in the marketplace.
  9. Electrician – As we invent new electrical equipment, electricians are in increasing demand. Electricians are responsible for installing, repairing, inspecting and maintaining electronic systems, electrical, circuits and related equipment.
  10. Construction Laborer – Constructor laborers perform repairs and maintenance for carpentry, plumbing, painting, machine servicing, plastering, electrical and even vehicle servicing.

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What Every Company Should Do to Prepare for the New Year

December is always a hectic month for companies, but it affords the opportunity to learn from past mistakes and focus on a bright, upcoming New Year.

Here are four ways you can whip your Human Resources department in shape and be prepared to tackle the New Year.

  1. Top Performers – Stay connected and make sure that the company’s top performers and best employees are happy. Connect with employees and see what is working for them, what’s not and what could improve to help make their work environment better. Additionally, see if more lifestyle benefits, such as flexible hours or additional vacation time would ease frustrations. Don’t focus on just gaining feedback during exit interviews, but incorporate regular interviews to guarantee employee satisfaction is high, which can help reduce turnover.
  2. Policy Changes – Many state and federal laws are passed at the end of each year and become effective on January 1. Stay up to date on any upcoming changes and make sure to get everything in place to implement them starting in the New Year to avoid penalties. Your state’s Department of Labor website should list any upcoming regulation changes that may affect your business.
  3. Communicate with Management – Schedule informal meetings with managers and executives to understand the company’s big picture, which will help facilitate making sure that all departments are going in the same direction and share the same long-term goals.
  4. Performance Management – Performance reviews need to be done, and all necessary documentation should be in order. Whether your company does reviews informally on paper or files them electronically, it’s important that managers have personnel files reviewed on an annual basis to make sure nothing is missing.

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End of Year Benefit Reminders

One of the best perks employees have are benefits, which is why it’s important for Human Resources’ departments to remind them to make sure they use any key benefits that may expire on an annual basis.

Here is a list of the top FIVE benefits to remind employees about this month.

 

  1. Checkups – Annual exams and other yearly checkups are often covered in full by most medical insurance policies. Send employees reminders to use these benefits before year’s end.
  2. Flexible Spending Accounts – Flexible Spending Accounts (FSA) are different from Health Savings Accounts (HSA), which we will discuss below. Flexible Spending Accounts allow pre-tax money to accrue for eligible medical expenses, but they come with a use-it-or-lose-it penalty. However, over the last five years, the IRS has modified that rule and allows up to $500 in unused contributions to be carried over to the following year. The amount is not cumulative, which means it’s important to remind employees about their options for taking advantage of FSA contributions.
  3. Health Savings Account – An HSA is different from an FSA because amounts can transfer over year-after-year. While it’s still tax-free medical dollars at work for employees, it’s an excellent opportunity for employees of all ages to put money towards current or future medical expenses. Remind employees of the upcoming individual and family savings annual contribution amounts and the differences between an HSA and FSA account.
  4. Vacation Benefits – Whether companies have a policy about losing unused vacation at the end of each year or they allow employees to carry over a certain number of hours, it’s important to remind employees how much remaining vacation time they have left in 2018. Additionally, make sure that the paid time off policy complies with all local and state regulations, especially if companies enforce using or losing the accrued time.
  5. Life Events – If employees have a qualifying life event, such as getting married or having a child, after open enrollment season, make sure they have the necessary coverage to support them and their families.

 

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Tips for Hiring Seasonal Employees

The busy holiday rush is just around the corner, and many companies are scrambling to hire seasonal or contract employees. Often this last minute hiring frenzy is stressful and daunting.

Here are some tips to help companies survive this busy time of year:

  • Concise Job Description – When creating a job description for seasonal work, accurately describe the duties and clearly state that the position is seasonal, part-time or contract.
  • Social Media – Having a strong social media presence that is supportive of employees and defines a company’s culture is also essential when trying to attract the best talent. Keep in mind that seasonal positions can help determine an employee’s work habits and value, and could lead to more long-term opportunities for advancement. Today’s teens continuously check their social media pages, which makes it an ideal application to post job openings.
  • Employee Referrals – Implement an employee referral program to help incentivize current employees to help refer potential applicants for seasonal and full-time positions. Whether it’s offering a cash bonus or a gift card reward, employers can disperse the referral incentives after the new hire finishes the season.
  • Job Fair – Job fairs are a great way to find seasonal employees and give employers the opportunity to meet many prospective applicants and communicate with them in a short time frame. If participating in a job fair, begin planning advertising approximately two weeks in advance to maximize the reach and exposure.
  • Vet Candidates – Once companies have a good pool of solid candidates, review each applicant’s resume, references and conduct a background check, if necessary. Remember to ask questions during the interview that focus on different scenarios or situations to find out how the applicants react under pressure.

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